Wolfhouse Terms of use, Conditions & Privacy Policy

Please read our terms and conditions carefully. If you require any more information about terms of service, booking conditions or privacy policies, contact our team via contact form, by email at bookings@wolfhouse.co. To get a quote for your team, please use our official form. We will get back to you in 24 hours.

 

Wolfhouse® 

Wolfhouse is helping startups and companies bring their teams together, stay productive and recharge whilst bonding in an inspiring, creativity sparking environment.

Los Gigantes, Tenerife

Wolfhouse features a unique coliving house, located on south west coast of Tenerife – the largest and the most populated Canary Island. Wolfhouse in Los Gigantes (Tenerife), is spread over 2000 square metres and features private apartments, a fully-equipped office space, small office space, Skype room, outdoor and indoor communal areas, palm garden, swimming pool, barbecue corner and parking spaces on the property.

Other locations

We are working with property owners and offering team retreats at other inspiring locations. For locations and current availability please contact our team.

 

Wolfhouse® Team Retreats

The ‘Team Retreat’ or ‘Work And Play Retreat’ are original terms used by the Wolfhouse for retreats of companies and startups. Team retreat we are offering include accommodation, office space and other services, varying per package.

Team retreat packages do not include flights, cannot be used in advance or postponed and are not transferable to another party.

Wolfhouse in Tenerife can be an ideal destination for a workation, off-site, a productive team building experience, a way to engage offsite team members into company culture, an annual meet-up or a way to express gratitude towards employees. Companies and startups can initiate valuable training or learn how to effectively perform as a team during their stay at the Wolfhouse.


Team Retreat Packages & Cost

Following is the list of services and information about an estimate cost per day per person for 3 main team retreat packages (Basic, Standard, Premium). Final cost depends on number of team members, extra activities and services.

For the final price for your team, please send a request via official Quote form.

1. Basic – 30 – 49 eur / day / person

Accommodation in private apartments, office space with 24/7 access and a concierge service.

2. Standard – 40 – 55 eur / day / person

Accommodation in private apartments, office space with 24/7 access, one selected team building activity per week, a welcome grill party, one team breakfast at the pool and a concierge service.

3. Premium – 45 – 60 eur / day / person

Accommodation in private apartments, office space with 24/7 access & daily cleaning, pickup at the airport, drop off at the airport, one selected team building activity per week, a welcome grill party, one team breakfast at the pool and concierge service.

 

Wolfhouse® Team Building Activities

Wolfhouse is organising team building activities in collaboration with local businesses and its licensed partners.

The activities offered by the Wolfhouse must be pre-booked at least one week prior to the arrival to the Wolfhouse.

 

List of Activities

At the moment teams and individuals can select from following activities:

1. Surfing lesson for beginners (ISA).

2. Stand Up Paddle trip to the famous cliffs in Los Gigantes.

3. Hiking Masca Mountains with a boat trip at the end of the hike.

4. Hiking the Anaga (UNESCO national park).

5. Karting with Karting Tenerife.

6. Wine tasting with a local expert.

7. Yoga (in Studio or at the Wolfhouse)

8. Paintball Tournament

9. Bubble Soccer Tenerife

10. Renting a Boat

11. Renting a Sea Doos

12. Ask for more.

The first selection of the activities happens during the booking process, however, this selection can be amended up to a week before the arrival. Team building activities are part of Standard and Premium package. On top of one team building activity per week, there is a possibility to add additional activities for extra cost. Request more info about purchasing team building activities separately or list of other activities currently available.

 

Booking Activities

The balance payment must be paid at least 48 hours prior to your arrival date to the Wolfhouse. The access to the Wolfhouse will not be allowed in case the payment is due.

 

Payments for Activities

The payment of the activities must be done at least one week prior to the Team’s arrival to the Wolfhouse.

The payment can be via bank transfer or card payment.

 

Modification of activities

It is possible to change the activities up to one week before the arrival to the Wolfhouse. The change of the activities is subject to availability and some charges may apply depending on the selected activity.


Cancellation of activities

  • If you need to cancel an activity, contact the Wolfhouse on a written form.
  • Cancellation until 14 days prior to the activity gives you a 100% refund
  • Cancellation later than 14 days prior to the activity is not refundable
  • If you book the activity together with a coliving package, the activity is also covered under the terms & conditions of the cancellation of the coliving package.
  • If you need to cancel an activity, contact the Wolfhouse on a written form.

 

Wolfhouse® Services

Until stated otherwise, services fall under same cancellation policies & conditions as conditions and cancelation policies of the team retreats and activities.

Catering (Food)

When you hire a catering service, you are signing a contract directly with the catering provider. The catering providers are the legal owners of the catering products and responsible for the delivery and quality of the services.

Airport transfers

Sometimes it may be necessary to combine, on certain transfers, customers arriving or departing on more than one flight, which may require additional waiting time at your airport or accommodation. Our airport transfers can be contracted to a local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation.

For full list of available services visit Wolfhouse.co/Activites or contact our team.

 

Requesting a Quote

After filling the web form or sending us an email, we will reply with the quote for your team retreat. Requesting a quote is completely free and has no strings attached. If the customer decides to accept the quote, we send additional information and start planning trip to Tenerife and team’s retreat at the Wolfhouse.

Upon request, we assist with looking for the best flights for the team, at no extra cost.

 

Timing & Flights

During the booking process, we look for the most efficient solution for the team, timing of the retreat based on team’s availability and availability of the Wolfhouse at selected dates or availability of other properties in other locations, if the Wolfhouse is fully booked. We provide suggestions for the best timing, which team has the option to accept or decline.

 

Booking Confirmation & Invoice

The booking of a team retreat is considered confirmed, when we receive a deposit payment and send a written confirmation of the reservation via email. Invoices are issued on booking confirmation and after payment of a deposit of 25%. The deposit is necessary to confirm the booking of a team retreat. Full payment (the remaining 75%) is due 30 days prior to the arrival date.

We request flight information 2-3 weeks prior to team’s arrival.

We have to be aware of the team’s day and time of arrival to confirm bookings or any changes to confirmed date. If the team or some of its members arrive later than the confirmed date, they can still use the accommodation until the original checkout date. Airport pickups, activities and other services that are part of retreat package are subject to availability.

 

Deposit

The booking deposit is nonrefundable and nontransferable, it is for the team retreat packages only and cannot be used separately for office space, team building activities or other services.

 

Third Party Bookings

Where you book with us your contract will be with the operator (for whom we act as agent) and not us. The operator’s terms and conditions will apply to booking in addition to the relevant sections of these conditions. These third party terms and conditions can be found on each provider’s website.

 

Cancellations & Changes of Dates

Postponement of a retreat booking is subject to availability, if we have no bookings for the same period then we cannot offer a refund.

The following conditions apply to cancellations and changes of booking:
60 – 30 Days:  Deposit is held as cancellation

29 – 19 Days:  70% of the tour price is held as cancellation

18   – 0 Days:  80% of the tour price is held as cancellation

All cancellation and date change requests have to be made in writing, sent and confirmed by the Wolfhouse team (bookings@wolfhouse.co) via email.

 

Team Size

The minimum amount of team members attending team retreat at the Wolfhouse varies based on the selected retreat package. In default, following requirements apply. We reserve the right to change them depending on timing – season and occupancy.

Basic package – min. 7 persons

Standard package – min. 7 persons

Premium package – min. 6 persons

 

Maximum Team Size

We are organising team retreats for teams of all size.

However, there are some limitations for ensuring maximum comfort.

At the moment, the Wolfhouse in Los Gigantes, Tenerife can accommodate up to 20 team members. Although we prefer to cap the maximum at 18 team members to provide the maximum comfort for team members.

If the team looking to attend retreat has more team members, we can provide alternative locations and forms of accommodation in other properties, partnered coliving spaces, hotels and Airbnb in the area. As costs vary, we present available options during the booking process and the team has the option to accept or decline.

In the case that the team is not staying in our accommodation, we cannot offer refunds on booking deposits, in the case of changes or cancellation of the booking.

In a case of using alternative accommodation, we can provide car transfers to the Wolfhouse and back during the day for team members staying at the alternative accommodation.

 

Length of stay

Length of stay at the Wolfhouse is not limited and depends on current availability. To be able to provide the full experience of a team retreat at the Wolfhouse, we recommend minimum stay of 7 days. Contact us via email to know the availability of the Wolfhouse for your preferred dates.

 

Travel Documents

It is a team’s responsibility to ensure they are in possession of all necessary travel and health documents before departure to Tenerife. All costs incurred in obtaining such documentation must be paid by the team. We regret we cannot accept any liability if teams are refused entry onto any transport or into any country due to failure on their part to carry all required documentation. If failure to have any necessary travel or other documents result in fines, surcharges or other financial penalty or expenses being imposed on or incurred by us, teams will be responsible for reimbursing accordingly.

 

Passports & Visas

It is team’s responsibility to check all passport requirements with the relevant embassy. Teams should ensure that they have a valid passport for every member of the team and we would recommend that the passport is valid at least for 6 months after return.

 

Conduct During Team Retreats or Other Events

All participants and guests in the Wolfhouse, including invitees’ guests, must be approved by the Wolfhouse team through advance registration. We reserve the right to remove visitors who do not comply with the proper registration. No person may impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

Aiding in gaining an unauthorized person access to the house is grounds for removal.

You must not defame, abuse, harass, harm or threaten others, make any bigoted, hateful, or racially offensive statements during your stay at the Wolfhouse. You may not advocate illegal activity or discuss illegal activities with the intent to commit them or cause injury or property damage to any person.

 

Health & Insurance

We strongly recommend you to have a valid travel insurance that covers your loss for unforeseen circumstances or accidents; such as illness, family emergencies or other situations that may affect your travel plans.

Upon request, we can provide insurance through our partner ARAG for the approximate cost of 3€ per day per team member which covers medical (eg. hospital or transfer) costs in case of any accident.

Request more information about insurance for your team, the cost and options.

Personal information are confidential and we never share them with other parties without consent of related persons.

 

Coliving & Coworking

Individuals and small groups can book coliving and coworking space as a part of coliving packages at Wolfhouse.co/Coliving.


Booking Coliving stay

To book your coliving and coworking stay at the Wolfhouse, please follow the steps on our Coliving booking page.

(1) Select your period, (2) preferred package and (3) make a secure payment of deposit. You will receive a confirmation email with your booking number after your payment. Booking number works as a reservation for accommodation and office space at the Wolfhouse.

 

Payment for Coliving stays

Your credit/debit card will be charged upon booking.

The balance payment must be paid at least 48 hours prior to your arrival date to the Wolfhouse. The access to the Wolfhouse will not be allowed in case the payment is due.

 

Coliving Cancellations & Changes of Dates

Postponement of a coliving booking is subject to availability, if we have no bookings for the same period then we cannot offer a refund.

The following conditions apply to cancellations and changes of booking:
60 – 30 Days:  Deposit is held as cancellation

29 – 19 Days:  70% of the tour price is held as cancellation

18   – 0 Days:  80% of the tour price is held as cancellation

All cancellation and date change requests have to be made in writing, sent and confirmed by the Wolfhouse team (team@wolfhouse.co) via email.

 

Wolfhouse Team

Team members of the Wolfhouse are taking care of communication with teams, booking process and smooth organization of team retreats. Team is present in the Wolfhouse during team retreats, making sure attending teams have everything they need to stay productive in the office, relaxed outside of the office and enjoy the team retreat at the Wolfhouse to the fullest.

 

Cookies Policy

By using or accessing the Website, you are consenting to Wolfhouse’s use of Cookies as follows:

This policy helps to explain the occasions when and why cookies may be sent to visitors to the Website (referred to in this policy as “we”, “us” or “our”). “Cookies” are text-only pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment for record-keeping purposes. Cookies allow the Website to remember important information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. Certain cookies will be used on the Site regardless of whether you are logged in to your account or not.  Like most websites, we use cookies for a variety of purposes in order to improve your online experience, for analytics and for marketing, but specifically we use Cookies on the Website for the following purposes:

  1. Analytical Purposes: We use Cookies to analyze user activity in order to improve the Website. For example, using Cookies we can look at aggregate patterns like the average number of job searches that users perform. We can use such analysis to gain insights about how to improve the functionality and user experience of the Website.
  2. Your Preferences: We use Cookies to store certain user preferences on our Website. For example, we may store the recent searches you have performed in a Cookie so that we can allow you to easily repeat those searches when you return to our Website.
  3. Marketing: We use Cookies from third-party partners such as Google and Facebook for marketing purposes. These Cookies allow us to display Wolfhouse promotional material to you on other sites you visit across the Internet. Wolfhouse may also share information about your behavior on the Site with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customized for you.
  4. Referral Tracking: We use Cookies to associate user activity with the third party website that referred the user to our Website, or to associate user activity that Wolfhouse referred to a third party website. These third party partner websites receive credit for the activity of users they refer to our Website, or give Wolfhouse credit for the activity of users referred to such third party websites. We do not share any personal information or information about individual user activities with these partner entities.

 

Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website.

Persistent Cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). When we use session cookies to track the total number of visitors to our Website, this is done on an anonymous aggregate basis (as cookies do not in themselves carry any personal data). We may also employ cookies so that we remember your computer when it is used to return to the Website to help customize your Wolfhouse web experience. We may associate personal information with a cookie file in those instances. Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete any cookies that have been installed in the cookie folder of your browser.

Please check the browser’s cookie settings support pages to confirm the most up-to-date instructions.

Wolfhouse uses the AdWords and Remarketing Lists features of Google Analytics for Display Advertisers. Wolfhouse and Google use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our Website. This means that vendors including Google will display Wolfhouse promotional material on other sites you visit across the Internet.

You may opt-out of Google Analytics for Display Advertisers including AdWords and opt-out of customized Google Display Network ads by visiting the Google Ads Preferences Manager. To provide website visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on, to enable you to opt-out of Google’s programs.

In all cases where third party cookies are used to track your behavior on Wolfhouse.co, you must refer to such third party’s site to learn how to remove cookies for that third party specifically.  Removing Wolfhouse cookies from your browser will not affect cookies placed by third parties.

If you disable cookies off, some features will be disabled. It might affect the users experience that make your site experience more efficient and some of our services will not function properly.

Changes To Our Cookie Policy

From time to time, it may be necessary for us to change this cookie policy. We suggest that you check here periodically for any changes.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes on our Privacy Policy Page.
Users are able to change their personal information:
By emailing us at info@sun-and-co.com
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioural tracking?
It’s also important to note that we do not allow third party behavioural tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@sun-and-co.com and we will promptly remove you from ALL correspondence.

For more information about policies contact the Wolfhouse team by email at team@wolfhouse.co.

Legal Part

Wolfhouse® is a registered trademark in European Union. Wolfhouse uses trademark to identify Wolfhouse as a brand and company and also to promote Wolfhouse products, services and activities. Wolfhouse maintains control over the usage of the trademark. The use this mark without the express written permission of Wolfhouse is prohibited.

The use of the website by a third party gives them the status of user and assumes the full acceptance, by that user, of each and every one of the conditions that are incorporated in this legal notice.

Wolfhouse is the owner, and has the relevant licence, on the rights of exploitation of the intellectual and industrial property of the website.  All the contents of the website, including graphic design, logos, articles, texts, graphics, illustrations, photographs and other elements that appear on the Wolfhouse.co website, unless otherwise indicated, are the exclusive property of Wolfhouse.


Team Activities & Services

Wolfhouse is organising team building activities in collaboration with local businesses and its licensed partners. When you book an activity, you are signing a contract directly with the activity provider. The activity providers are the legal owners of the activity products and responsible for the delivery of the services. Activity providers offering physical activities or sports will before the activity starts provide safety instructions and guidelines. Some activity providers also requires participants to sign a participation or waiver form.

Always make sure that the details in your travel documents are in accordance with your booking, and remember to bring the documents with you on your trip.

It is strongly recommended that you have a valid travel insurance that covers your loss for unforeseen circumstances or accidents; such as illness, family emergencies or other situations that may affect your travel plans.

 

Wolfhouse Address & Navigation

Wolfhouse address: Carr. Puerto, 87 (or 69 in Google Maps or Waze)
38690 Santiago del Teide, Santa Cruz de Tenerife, Spain


Contact Options

Tel. contacts:
ES: +34 672 671 016
UK: +44 749 057 1064

Contact form: Wolfhouse.co/Contact or use Official Quote form.
Email contacts: info@wolfhouse.co / bookings@wolfhouse.co